Customer Spotlight — Merlin Professional Claims Services Succeeds with Xactware
www.xactware.com — The property insurance industry is facing a number of challenges — from rising indemnity costs and growing claims-handling expenses to calls for greater claims transparency and increasing customer-service expectations. Merlin Professional Claims Services recognised the need for a robust and dynamic software solution for property claims that would help them meet these and other challenges as well as sup¬port their growth plans and give them the ability to deliver faster and more detailed claims-handling service. To address these issues, Merlin adopted Xactware’s claims estimating and claims management products, Xactimate® and XactAnalysis®, into its workflow. As a result of its use of Xactware products, Merlin has reduced indemnity spend by 20 per cent and cut claim cycle times by 34 per cent. Download the case study at www.xactware.com to read more about Merlin’s experience with Xactware. To learn more about Merlin Professional Claims Services, visit www.merlinclaims.com The full video transcript is provided below. Transcript Kevin Wood, Merlin Chief Technical Officer: Merlin, we are a claims management business. We developed a desktop claims management capability, and we also developed a contractor network. Some of the biggest challenges plaguing the insurance industry at the moment are control of claim cost. Peter Smith, Merlin Head of Contractor Services: Greater customer expectation certainly plays a huge part. Allied to that is a need to reduce …
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